Rights and Responsibilities
The Practice, in partnership with yourself, is committed to providing you with the best possible medical care.
You will be treated with respect and courtesy as an individual irrespective of ethnic origin, religious belief, personal attributes or the nature of your health problems. In return we ask that you extend respect and courtesy to other patients and to members of the practice staff at all times.
You will receive, in the practice’s opinion, the most appropriate care by suitably qualified professionals. No procedure or treatment will be given without your informed consent. We ask you to comply with advice and treatment given or to advise us if you feel unable to do so.
It is our responsibility to give you treatment and advice. In the interest of your health, it is important that you understand all the information we have given you. We ask you not to withhold from us any information which may be relevant to your health. We ask you to answer any questions frankly and honestly. We ask you to tell us if you do not understand any of the information given.
Any information which you give to any member of the practice staff will be treated with the strictest confidence. This information will not be discussed with a third party unless it is essential for your treatment, at your request or in the interest of public safety.
We endeavour to provide you with full information about the services we offer. Every effort will be made to ensure that you receive the appropriate information that directly affects your health at all times.
We ask you to contact the surgery personally if you require information on procedures or treatment. If for any reason, you are unable to do this, you must advise the receptionist that a friend or relative has your permission to do this on your behalf.