Respect and Courtesy

Our team work hard to deliver the best experience for our patients, whilst balancing this with realistic expectations.  They deserve to be treated with respect.  If they are subjected to any form of threatening behaviour, be it verbal abuse or foul language, this will not be tolerated.  Patients will be warned via a formal letter from the practice manager that this behaviour is not acceptable and if there is a second instance beyond the warning, then we exercise the right to remove them from the practice list completely.  If there are any instances of physical threatening behaviour then the police will be contacted and the patient will be removed from our practice list immediately.

Appointments Update

Contacting us on a Monday? From Monday 14th August 2023 we have made some very important changes. Please click the link below to find out more.
https://www.pipelandmedical.com/patient-services/

At Pipeland, we pride ourselves on being able to offer pre-bookable routine appointments, as well as offering an on the day triage system for urgent medical concerns.  Availability can vary depending on demand, but in many cases you can book a routine appointment with a clinician within 5 working days.

Online Access

We have temporarily suspended Online Access for making routine appointments.  Our online repeat medication service remains unaffected.

New Patients Needing to Register with the Practice

For patients new to the area and needing to register permanently with the Practice, please visit our Registration page for information and advice as to how to do this.