Clinical Topics

Coronavirus – COVID-19

Please do NOT make an appointment or attend the Practice if you suspect you may have the virus.

If you’ve developed a new continuous cough and/or a fever/high temperature and/or loss of, or change in, sense of smell or taste in the last 7 days, stay at home for 10 days from the start of your symptoms even if you think your symptoms are mild.  Do NOT go to your GP, pharmacy or hospital.  Follow the advice and testing guidance and the stay at home guidance for households with possible Coronavirus infection.

Phone the Practice on 01334 476840 if:

  • your symptoms worsen during home isolation, especially if you’re in a high or extremely high risk group
  • breathlessness develops or worsens, particularly if you’re in a high or extremely high risk group
  • your symptoms haven’t improved in 10 days

If you have a medical emergency, phone 999 and tell them you have COVID-19 symptoms.

If you are struggling with anxiety and/or low mood at this difficult time, please click here for emergency and crisis numbers and helplines or here for information on our Listening Service.

If you have to stay at home because of Coronavirus and you need a note for your employer please click here.

Help for Vulnerable People

A helpline (0800 111 4000) has been setup for those at increased risk who don’t have a support network, such as family or existing community support.

Callers will be connected to their local authority who will help them access the services they need, including:

  • essential food and medication
  • links to local social work services for vulnerable children or adults
  • emotional support
  • contact with local volunteer groups

The helpline is open from 9.00am to 5.00pm, Monday to Friday.

For a list of local support services please click here.

For the latest information please visit www.nhsinform.scot/coronavirus or call 0800 028 2816

 

Appointments Update

As lockdown restrictions ease, we want you to know what services are available at your GP Practice and how to access them.  For all appointments, urgent and routine, call on the Practice number 01334 476840 and the Reception Team will advise on the best person to speak to.  If this is a GP, they will arrange a telephone or video consultation initially.  If a face to face appointment is needed as a follow up, your GP can offer this.  We are following current Government Guidelines on Covid-19 restrictions.  British Sign Language users can contact us direct by using contact-SCOTLAND-BSL (see link below).

The Advanced Nurse Practitioners and Practice Nurses are also available for telephone consultations.  You will be offered a call back from a Triage Nurse if your condition requires a same day appointment.  Same day appointments could be face to face or by telephone, depending on clinical need.

Our Health Care Assistants and Phlebotomists are carrying out blood tests, blood pressure and other health checks when requested by one of the Clinical Team.  If you need to come in for tests, you will see our waiting rooms are signed for social distancing and PPE will be worn by all staff.

Due to the Scottish Government’s guidelines on continued two metre social distancing in healthcare settings, it is still necessary for us to limit the number of people in the waiting rooms, which is why we ask you to make a telephone consultation first.

Our Reception Desk is currently closed and checking in for appointments is done by touch screen.  We have designated post boxes where you can leave prescription requests and samples.  The Admin Team can be contacted by calling 01334 476840 if you need assistance after arriving at the Practice.

For now, we ask that patients attend appointments alone if possible and masks are worn in the building unless exempt.

More information on Practice services can be found at www.pipelandmedical.com/patient-services/appointments/
For information and support to manage your health visit www.nhsinform.scot/
Contact Scotland BSL online interpreter service https://contactscotland-bsl.org/

 

 

 

Online Access

We have temporarily suspended Online Access for making routine appointments.  Our online repeat medication service remains unaffected, however in line with guidance from the Scottish Government, we are not issuing any repeat medication more than 14 days before its due date; please re-order this when you have a two week supply left.  If you consider yourself to be elderly and at risk and have no family members, carers or friends nearby who can collect your medicines you can contact the Fife Voluntary Action Delivery Service or Community Aid St Andrews (tel: 03000 122014) to request that your medication be delivered.

New Patients Needing to Register with the Practice

For patients new to the area and needing to register permanently with the Practice, during this current crisis and to avoid the need to attend the Practice in person, we will be able to accept registration documentation by email.  Please visit our Registration page for information and advice as to how to do this.

For Coronavirus information leaflets in languages other than English, please click here.

We trust that you will understand that this is a rapidly changing situation and that we will endeavour to run as normal a service as possible whilst working within the current government guidance.  We will continue to update this section of the website and our telephone message as the advice changes.  We thank you for your patience and understanding.

Practice Information

Are you a student?

Undergraduate students from St Andrews University are requested to register with a St Andrews Medical Practice based on their surname. Read more…

Have you changed address? Let us know.

Practice Privacy Notice

In accordance with General Data Protection Regulations the practice has drawn up a Privacy Notice which outlines the type of data we hold, how we use it and your rights under the legislation.

MJog Messenger App

You may have already have had an invitation to download the Messenger App from MJog so that the Practice can send appointment reminders and other healthcare messages in a more interactive way than the basic text we currently use.

MJog Messenger is a mobile messaging app which provides simple secure and free communication of health information between the Practice and you.

To get the MJog Messenger app click the button below

Get MJog Messenger

If however you choose not to install the App you will continue to receive basic SMS text messages from the Practice as you do currently.

Pipeland is now a parkrun Practice!

Pipeland is proud to be associated with and support the St Andrews parkrun.  This is a free weekly 5km timed run in Craigtoun Country Park at 9:30am every Saturday.  For more information click here.

Pipeland organised a successful “parkrun takeover” on Saturday the 14th of September at Craigtoun Country Park.  Most of the volunteering posts were covered by Practice staff and there was a great turn out of runners – almost 300 people ran.  Well done everyone!

In the News

GP Pressure: Numbers Show First Sustained Drop for 50 Years

The NHS is seeing the first sustained fall in GP numbers in the UK for 50 years, the BBC can reveal.

An analysis by the Nuffield Trust think tank for the BBC shows the number of GPs per 100,000 people has fallen from nearly 65 in 2014 to 60 last year.  Read more…

Help Renew General Practice

General Practice is the frontline of the NHS, playing a crucial role in providing care to patients, in the heart of communities across Scotland.

But General Practice is under huge strain and urgently requires further investment if GPs are to continue to provide high-quality patient care that’s fit for the future.

That’s why RCGP Scotland is calling on the Scottish Government to increase the level of overall spending on general practice to 11% of the Scottish NHS budget.  How you can help…