Coronavirus – COVID-19
Please do NOT make an appointment or attend the Practice if you suspect you may have the virus.
If you’ve developed a new continuous cough and/or a fever/high temperature and/or loss of, or change in, sense of smell or taste in the last 7 days, stay at home for 10 days from the start of your symptoms even if you think your symptoms are mild. Do NOT go to your GP, pharmacy or hospital. Follow the advice and testing guidance and the stay at home guidance for households with possible Coronavirus infection.
Phone the Practice on 01334 476840 if:
- your symptoms worsen during home isolation, especially if you’re in a high or extremely high risk group
- breathlessness develops or worsens, particularly if you’re in a high or extremely high risk group
- your symptoms haven’t improved in 10 days
If you have a medical emergency, phone 999 and tell them you have COVID-19 symptoms.
If you have to stay at home because of Coronavirus and you need a note for your employer please click here.
Help for Vulnerable People
A helpline (0800 111 4000) has been setup for those at increased risk who don’t have a support network, such as family or existing community support.
Callers will be connected to their local authority who will help them access the services they need, including:
- essential food and medication
- links to local social work services for vulnerable children or adults
- emotional support
- contact with local volunteer groups
The helpline is open from 9.00am to 5.00pm, Monday to Friday.
For a list of local support services please click here.
As lockdown restrictions ease, we want you to know what services are available at your GP Practice and how to access them. For all appointments, urgent and routine, call on the Practice number 01334 476840 and the Reception Team will advise on the best person to speak to. If this is a GP, they will arrange a telephone or video consultation initially. If a face to face appointment is needed as a follow up, your GP can offer this. We are following current Government Guidelines on Covid-19 restrictions. British Sign Language users can contact us direct by using contact-SCOTLAND-BSL (see link below).
The Advanced Nurse Practitioners and Practice Nurses are also available for telephone consultations. You will be offered a call back from a Triage Nurse if your condition requires a same day appointment. Same day appointments could be face to face or by telephone, depending on clinical need.
Our Health Care Assistants and Phlebotomists are carrying out blood tests, blood pressure and other health checks when requested by one of the Clinical Team. If you need to come in for tests, you will see our waiting rooms are signed for social distancing and PPE will be worn by all staff.
Due to the Scottish Government’s guidelines on continued two metre social distancing in healthcare settings, it is still necessary for us to limit the number of people in the waiting rooms, which is why we ask you to make a telephone consultation first.
Our Reception Desk is currently closed and checking in for appointments is done by touch screen. We have designated post boxes where you can leave prescription requests and samples. The Admin Team can be contacted by calling 01334 476840 if you need assistance after arriving at the Practice.
For now, we ask that patients attend appointments alone if possible and masks are worn in the building unless exempt.
More information on Practice services can be found at www.pipelandmedical.com/patient-services/appointments/
For information and support to manage your health visit www.nhsinform.scot/
Contact Scotland BSL online interpreter service https://contactscotland-bsl.org/
We have temporarily suspended Online Access for making routine appointments. Our online repeat medication service remains unaffected, however in line with guidance from the Scottish Government, we are not issuing any repeat medication more than 14 days before its due date; please re-order this when you have a two week supply left. If you consider yourself to be elderly and at risk and have no family members, carers or friends nearby who can collect your medicines you can contact the Fife Voluntary Action Delivery Service or Community Aid St Andrews (tel: 03000 122014) to request that your medication be delivered.
New Patients Needing to Register with the Practice
For patients new to the area and needing to register permanently with the Practice, during this current crisis and to avoid the need to attend the Practice in person, we will be able to accept registration documentation by email. Please visit our Registration page for information and advice as to how to do this.
For Coronavirus information leaflets in languages other than English, please click here.
We trust that you will understand that this is a rapidly changing situation and that we will endeavour to run as normal a service as possible whilst working within the current government guidance. We will continue to update this section of the website and our telephone message as the advice changes. We thank you for your patience and understanding.
Are you a student?
Undergraduate students from St Andrews University are requested to register with a St Andrews Medical Practice based on their surname. Read more…
Have you changed address? Let us know.
Practice Privacy Notice
In accordance with General Data Protection Regulations the practice has drawn up a Privacy Notice which outlines the type of data we hold, how we use it and your rights under the legislation.
Health and Care Experience Survey 2021
The Scottish Health and Care Experience Survey is run every two years and asks people across Scotland about their experiences of:
· accessing and using their GP Practice and local Out of Hours services;
· experiences of care and support provided by local authorities and other organisations; and
· caring responsibilities and related support.
It provides a national and local picture of the experiences of health and care services from the perspective of those using them. The survey results inform health care services, including local GP practices, about people’s experiences, helping to highlight areas of best practice and areas for improvement.
A random sample of people from each GP practice in Scotland have been selected to complete the 2021 Health & Care Experience Survey and will be contacted in November 2021. They will receive a letter that will tell them how to complete the survey and answer some FAQs.
If you have been sent an invitation to complete this survey please do so, as it can help inform your local and national services. We are keen to hear your experiences of your local health and care services
The results for the 2021 Health & Care Experience Survey will be published in Spring 2022 and will be available at NHS Board, Health and Social Care Partnership and GP Practice level.
Taking part in this survey is voluntary and all responses will be completely confidential. Information on how data that is collected through the survey is used is provided in our Privacy Notice, which is available at http://www.gov.scot/hace
MJog Messenger App
You may have already have had an invitation to download the Messenger App from MJog so that the Practice can send appointment reminders and other healthcare messages in a more interactive way than the basic text we currently use.
MJog Messenger is a mobile messaging app which provides simple secure and free communication of health information between the Practice and you.
To get the MJog Messenger app click the button below
If however you choose not to install the App you will continue to receive basic SMS text messages from the Practice as you do currently.
Pipeland is now a parkrun Practice!
Pipeland is proud to be associated with and support the St Andrews parkrun. This is a free weekly 5km timed run in Craigtoun Country Park at 9:30am every Saturday. For more information click here.
Pipeland organised a successful “parkrun takeover” on Saturday the 14th of September at Craigtoun Country Park. Most of the volunteering posts were covered by Practice staff and there was a great turn out of runners – almost 300 people ran. Well done everyone!
In the News
GP Pressure: Numbers Show First Sustained Drop for 50 Years
The NHS is seeing the first sustained fall in GP numbers in the UK for 50 years, the BBC can reveal.
Help Renew General Practice
General Practice is the frontline of the NHS, playing a crucial role in providing care to patients, in the heart of communities across Scotland.
But General Practice is under huge strain and urgently requires further investment if GPs are to continue to provide high-quality patient care that’s fit for the future.