Duty of Candour
All health and social care services in Scotland have a Duty of Candour. This is a legal requirement which means that when things go wrong and mistakes happen, the people affected understand what has happened, receive an apology, and that organisations learn how to improve for the future.
An important part of this duty is that we provide an annual report about the Duty of Candour in our services. This short report describes how our service has operated the Duty of Candour during the time between 1 April 2019 and 31 March 2020.
In the last year, there have been no incidents to which the Duty of Candour applied.
Where something has happened that triggers the duty of candour, our staff report this to the Practice Manager who has responsibility for ensuring that the Duty of Candour procedure is followed. The Practice Manager records the incident and reports as necessary to the Health Board. When an incident has occurred, the Practice Manager and staff set up a learning review. This allows everyone involved to review what happened and identify changes for the future.
All new staff learn about the Duty of Candour at their induction. We know that serious mistakes can be distressing for staff as well as patients of the Practice and their families. We therefore have support in place for our staff if they have been affected by a Duty of Candour incident.